Instore Policies

OUR 6-MONTH WARRANTY POLICY

DEAR VALUED CUSTOMER

Please note that our range of goods and products consist
of

Unboxed & Pre-Owned Merchandise. Please ensure

your product purchase was demonstrated to your satisfaction to confirm that it

meets your intended requirements!

INTRODUCTION

At REAL

DEALZ our policy aims to comply with the Consumer Protection Act 68 of 2008

("CPA") of South Africa. Most of the merchandise purchased from our

retail store carries a 6-Month Warranty, Merchandise is intended and guaranteed

for Household / DIY/ Recreational use only. Any instructions for safe and

proper use as instructed or accompanying the goods must be followed. NB: Any

item purchased and returned under warranty may first be subject to inspection

through a suitably qualified service center which will provide confirmation

that a fault, defect or malfunction occurred as a result of a pre-existing

issue and not due to customer abuse or any other factor forming part of the

exclusions list.

Disclaimer: Please note that, while every

attempt is made to sell quality unboxed and second-hand goods, these products

may not last as long as their brand-new counterparts and may not always be in a

perfect condition.

Real Dealz are committed to providing

quality unboxed and pre-owned merchandise. This 6-Month Warranty Policy

outlines the terms and conditions regarding the warranty coverage for

merchandise purchased from our retail store.

WARRANTY COVERAGE

1. ELIGIBLE PRODUCTS

This Policy applies to all pre-owned and

unboxed household goods, technology products (including cell phones, cameras,

laptops etc.), and general household goods and appliances purchased from our

retail store.

2. WARRANTY PERIOD

All eligible products are covered by a 6-month

warranty period commencing from the date of purchase as indicated on your

receipt or proof of purchase.

3. SCOPE OF WARRANTY

During the warranty

period, we guarantee that eligible products:

●   Are reasonably suitable for the

purposes for which they are generally intended

●  Are of good quality, in good

working order, and free from material defects

●  Will remain functional and

operational for a reasonable period (taking into account that these are unboxed

or pre-owned items)

This warranty specifically covers

● Manufacturing defects that were

not disclosed at the time of purchase

●  Functional failures that were not

caused by customer misuse

●  Issues that render the item

unusable for its intended purpose

OUR COMMITMENT

For a period of 6 months after

purchase/delivery, you as our customer may return goods that fail to meet
thestandards and requirements of Section 55 of the CPA. If your claim is valid
for defects and faults (not caused by our list of exclusions) other than those
that were present at the time of purchase, we will at our discretion,
unequivocally:

●  Repair the product, OR

●  Replace with similar item, OR

●  Issue store credit, OR

●  Provide a refund – 48 hours

LIMITED

WARRANTIES

Limited warranties are warranties provided expressly on an
item due to its nature, sensitivity, function or specific characteristic which
will be valid for no more than 24 hours after

purchase/delivery of the product, these are a list of such items:

-  Batteries of any kind

-  Car Audio, vision equipment (not

professionally installed through a VAT-registered vendor)

-  CDs, DVDs, Game discs

-  Electronic audio systems &

Games Speakers

-  Original pre-installed software,

console, TVs, Electronics - equipment sold also intended only for original

discs and content to be used. No ‘read error’ will be accepted warranty claims

will be void.

-  Sporting goods/gear and Scuba Gear

are sold as is in their specific condition

-  Petrol motors (lawnmowers, quad

bikes, generators, chainsaws) tested to customer satisfaction before purchase

-  Other limited-specific items

WHAT'S NOT COVERED - LIST

OF EXCLUSIONS

Section 53(1)(a)(i) of the Consumer Protection Act defines a
defect as a material imperfection in the manufacture of the products or
components, or in performance of the services, that renders the

products or results of the service less acceptable than persons generally would
be reasonably entitled to expect in the circumstances.

The following list of exclusions will NOT

be considered as defects and will not carry a warranty nor entitle you to

return the item:

✗ Normal wear and tear and
appropriate for unboxed or pre-owned merchandise

✗ Damage from

user abuse, misuse, negligence or improper handling

✗ Cosmetic

issues functions or conditions disclosed or apparent at purchase

✗ Any

unauthorized tampering, alterations, repairs, modifications

✗ Water/liquid damage

✗ Software issues not
related to hardware and/or viruses/malware related damage

✗ Damagearising from an
electrical/power surge/load shedding

✗ Damaged as a result of
animal pests, pets or Insect infestations, goods will not be accepted in such
condition - voids warranty

✗ Any damagesas a result of
natural elemental conditions and/or sea air corrosion

✗ Failure to
properly/adequately care and provide maintenance on the product

✗ Product specific
consumables or accessories such as bulbs, batteries, guitar strings,

light bulbs, etc.

✗ Gas appliances and
equipment

✗ Problems arising from
compatibility issues with other equipment

✗ Damage resulting from
failure to follow operating instructions

✗ Post purchase dissonance –
where the product or specifications of a product do not

suit you

✗ Lost or stolen items

*Please retain your till slip to validate your warranty.
*Terms and conditions apply.

WARRANTY PROCESS

1. CLAIM PROCEDURE

To make a claim

under this guarantee:

●    Return the item to our retail

store

●    Present your original receipt or

proof of purchase

●    Provide a detailed description of

the issue or defect – complete form

●    Allow our technical team to assess

the product

2. ASSESSMENT PERIOD

We will assess all claims within 7

business days of submission. For complex technical issues, this period may be
extended to 14 business days.

3. REMEDIES

If we determine that

your claim is valid under this Policy, we will, at our discretion, provide one

of the following remedies:

●    Repair the defective product

●    Replace the product with a similar

item of comparable value and condition

●    Issue a store credit for the

purchase amount

●    Refund the purchase amount – up to

48 hours

Our decision

regarding the appropriate remedy will consider:

●    The nature of the defect

●    The age and condition of the item

●    Current stock availability

●    The reasonable expectations for

the lifespan of an unboxed or pre-owned item

4. REPAIR TIMEFRAME

Where repair is the chosen remedy, we aim

to complete repairs within 21 business days. If the repair cannot be completed

within this timeframe, we will provide a replacement or refund.

FRAUD PREVENTION MEASURES

1. VERIFICATION PROCESS

To prevent

fraudulent claims, we reserve the right to:

●    Verify the purchase in our system

●    Request additional information or

documentation

●    Conduct a thorough technical

assessment

●    Check serial numbers against our

inventory records

2. PROOF OF PURCHASE

All warranty claims

require valid proof of purchase that clearly identifies:

●    The specific item purchased

●    The date of purchase

●    The purchase price

●    The store location

3. TAMPERING

Products showing evidence of tampering,

unauthorized repairs, or serial number removal/alteration will void this

warranty.

CUSTOMER RIGHTS UNDER THE

CPA

This Policy operates alongside your

statutory rights under the Consumer Protection Act 68 of 2008, which provides

that:

●    Consumers have the right to

receive goods that are reasonably suitable for their intended purpose

●    Used goods may be sold "as

is" if the consumer is expressly informed that the goods are offered in a

specific condition

●    For a period of 6 months after

purchase/delivery, consumers may return goods that fail to meet the standards

and requirements of Section 55 of the CPA

LIMITATION OF LIABILITY

To the extent permitted by applicable

law, our liability is limited to the remedies stated in this Policy and shall

not exceed the original purchase price of the product.

AMENDMENTS TO THIS POLICY

We reserve the right to modify this

Policy at any time. Any modifications will not apply retroactively to purchases

made prior to the modification date.

CONTACT INFORMATION

For any questions or

concerns regarding this guarantee policy, please contact us at:

068 111 4841

Email: complaints@realdealz.co.za

●    In-Person: Visit us at our
retail store during

business hours: Monday to Friday: 09:00 -

17:00, Saturday & Public Holidays: 09:00 - 15:00 Sunday: Closed

This Policy is effective from 01 May 2025 and applies to

all eligible purchases made on or after this date. We reserve the right to

modify this Policy at any time. Any modifications will not apply retroactively

to purchases made prior to the modification date.

REAL DEALZ - Your Trusted Trading Partner!!!



We stand behind the quality of our unboxed & pre-owned merchandise. This

policy is governed by the laws of the Republic of South Africa.